FAQ's

HOW DO I KNOW MY SIZE?

For accurate fitting please refer to our size guides on the product page.

You can also check out our social media and product photos for sizing reference.

For any sizing help, please contact us via support@shop-steezy.com

 

CAN I CANCEL AN ORDER?

Should you wish to cancel an order placed, we must be immediately notified via email before the product/s have been shipped. 

If your order has already been shipped, we unfortunately can not process your cancellation.

 

WHAT IS A 'PRE-ORDER'?

If you purchase an item for ‘pre-order’ on the item page, this means your order will ship at a later date instead of within our usual dispatch estimates.

Pre-orders generally take up to 4 weeks to deliver. This ensures you are able to confirm a piece before it sells out.

When you purchase an item on ‘pre-order’ with us, you have paid for the item price in full and will receive a dispatch confirmation via email as soon as we have dispatched your order!

Please note that the estimated delivery date for pre-orders is an estimate only based on information from our manufacturers and shipping company.

 

HOW DO I TRACK MY ORDER? 

Once we receive your order and it has been processed, you will automatically be sent a tracking number via the email you provided at checkout.